You can change or return products in these cases:

1) if you receive different products from the one you ordered
2) if you receive a defective product
3)  You received a size which does not fit  (applies only to clothes & shoes).
4) if you wish to exchange a product you received, for personal reasons that is not defective.

Product changes or returns for online  orders within Greece  can be completed in  14 days from the day you received the parcel.

For any other country, changes or returns for online orders can be completed within 14 days from the date you received the parcel.

To complete a product change, products must  be in their original condition and packaging, they must not  be worn, adjusted or washed and they must have their tag and barcode on them.

Returned goods must necessarily  be accompanied by the receipt, which will be enclosed within the returning package.

If you wish a product change:

In cases 1 & 2 you can ship the order via ACS Courier and  GAMOSVAPTISIELENA will undertake the full transfer cost.

In cases 3η & 4η  the shipping cost burdens the customer. The new order will have to be of the same or higher value than the one it replaces.

In case the new order is of a higher value, the freight collect as well as the difference that will occur, exclusively burden the customer.

Especially for  case 4   the return of the products can be done by ACS courier at the recipient’s expense. This service has an extra cost of 2€, which you can pay during the delivery of the new product you will choose. In case you choose any other shipping company, you will have to undertake the whole shipping cost.

If you wish for refund:

In cases 1 & 2 you can ship the order via ACS Courier and  the shipping cost exclusively burden the ‘BANOU DIM. ELENI’.

In cases 3η & 4  the shipping cost burdens the customer. You can complete your shipment via any company you wish and you will have to cover the shipping cost.

You have the right to get a full or partial refund within 14 days from the date the order is received. In case the cash on delivery service has been selected for the order,   the fee for this additional service exclusively burdens the customer. 

You can return the products to the following address:
BANOU DIM. ELENI
FAO Online Shop 
24 Agiou Ioannou Street
15342  – Agia Paraskevi  –  Athens
Tel. 211 40 67 761